ConnectVector

Last Updated: November 15, 2023

At ConnectVector, we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

1. Information We Collect

1.1 Personal Data

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, last name, username or similar identifier, title.
• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Financial Data includes payment card details (processed securely through our payment processors).
• Transaction Data includes details about payments to and from you and details of services you have purchased from us.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Profile Data includes your username and password, purchases or orders made by you, your preferences, feedback and survey responses.
• Usage Data includes information about how you use our website and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

1.2 Images and Photography Content

As a photography business, we also collect, process, and store photographs that may contain your image when you:

• Hire us for photography services
• Appear in photographs we are commissioned to take
• Submit photographs to us for editing or other services

2. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

2.1 Providing Our Services

• To register you as a new customer
• To process and deliver your order including managing payments
• To deliver photography services you've requested
• To manage our relationship with you, including notifying you about changes to our services or policies

2.2 Legitimate Business Interests

• To administer and protect our business and this website
• To improve our website, products/services, marketing, and customer relationships
• To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences
• To make suggestions and recommendations to you about goods or services that may be of interest to you

2.3 Marketing Communications

We may use your Identity, Contact, Technical, Usage, and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services, and offers may be relevant for you.

You will receive marketing communications from us if you have requested information from us, purchased goods or services from us, or if you provided us with your details when entering a competition or registering for a promotion and, in each case, you have not opted out of receiving that marketing.

2.4 Photography-Specific Uses

With respect to photographs and image data, we may use this content:

• To fulfill our contract with you to provide photography services
• In our portfolio, marketing materials, or for competition entries (only with your explicit consent)
• For social media sharing (only with your explicit consent)
• For editing, printing, and other processing necessary to deliver the services you have requested

3. Legal Basis for Processing

We rely on the following legal bases to process your personal data:

• Consent: Where you have given us clear consent to process your personal data for a specific purpose.
• Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legal obligation: Where processing is necessary for compliance with a legal obligation.
• Legitimate interests: Where processing is necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests.

4. Data Sharing and Transfers

4.1 Third-Party Service Providers

We may share your personal data with the following categories of third parties:

• Service providers who provide IT and system administration services
• Professional advisers including lawyers, bankers, auditors, and insurers
• Payment processors who handle your payment transactions
• Cloud storage providers who securely store your images
• Print labs and other fulfillment partners who help deliver physical products

4.2 International Transfers

Some of our external third-party service providers may be based outside the European Economic Area (EEA), so their processing of your personal data will involve a transfer of data outside the EEA. Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• Transferring to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
• Using specific contracts approved by the European Commission that give personal data the same protection it has in Europe.
• For providers based in the US, transferring data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US.

5. Your Rights as a Data Subject

Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:

• Request access to your personal data (commonly known as a "data subject access request").
• Request correction of the personal data that we hold about you.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing of your personal data.
• Request the transfer of your personal data to you or to a third party.
• Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

For customer data, we typically retain basic transaction data for a period of 7 years after your last transaction with us for tax and accounting purposes.

For photographs and images:

• Images delivered to you as part of our service contract will be retained for up to 1 year after delivery, unless you request otherwise.
• Images used in our portfolio or for marketing (with your consent) will be retained until you withdraw your consent or we decide to remove them.

8. Cookie Policy

8.1 What Are Cookies

Cookies are small text files that are placed on your computer or mobile device when you browse websites. They are widely used to make websites work more efficiently and provide information to the website owners.

8.2 How We Use Cookies

Our website uses cookies for the following purposes:

• Essential cookies: These are necessary for the website to function properly and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.
• Performance cookies: These allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.
• Functionality cookies: These enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
• Targeting cookies: These may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.

8.3 Managing Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

8.4 Specific Cookies We Use

Cookie Name	Purpose	Duration
_ga, _gid, _gat	Google Analytics cookies used to distinguish users and throttle request rate	2 years, 24 hours, 1 minute
_fbp	Used by Facebook to deliver advertisements	3 months
session_id	Used to maintain user session information	Session
cookie_preferences	Stores your cookie consent preferences	1 year

9. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting a notice on our website or by sending you an email notification. We encourage you to periodically review this page for the latest information on our privacy practices.

10. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us:

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (https://ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.